For any questions or concerns please feel free to email us using our CONTACT US page or to quickly answer your questions view our FAQs below.
What material is your jewelry made of?
18K / 24K GOLD-FILLED: Gold Filled is a thick layer of solid gold that adheres  to a base metal. Our jewelry pieces are Lead and Nickel free.
  • non-tarnish 
  • No green residue 
  • Hypoallergenic , will not cause allergic reactions. 
  • Can be worn in water , but for best care and longer lasting jewelry please limit how many times you put it in water.
  • Check our JEWELRY CARE page for proper care. 


How long is shipping & when can I expect my jewelry?

Please allow 2-5 business days for jewelry processing & 2-8 days for your jewelry to be delivered to you. *business days exclude weekends & holidays*

For CUSTOM JEWELRY PIECES please allow 3-5 weeks for jewelry processing. WE DO NOT HAVE CUSTOM PIECES ON HAND THESE ARE CUSTOM MADE WHICH WILL TAKE LONGER FOR PROCESSING. Your custom piece will be shipped to you after we receive your custom piece. Shipping will take 2-8 days after the processing period. 

Holiday shipping: There will be shipping delays during the holidays if this occurs please contact USPS directly for more information on your package. 

Does 31k Ship Internationally?

Yes we do! our international shipping rates are calculated at checkout.


Where Is My Jewelry Coming From?

We are located in New York, USA!


Cancelations / Refunds

31kJewelry has a NO REFUND/CANCELLATION policy. If you have any concerns about your jewelry piece please contact us 

We will NOT issue any refunds or cancellations on custom pieces by any means. 


What if my address is incorrect? 

If by any chance you entered the wrong address at check out please contact us using the contact form on the CONTACT US page. Please enter your first and last name as well as your order number stating your problem and we will fix it!


What if my package was sent back to the sender?

If your package was sent back to us please be aware that you will be responsible for the shipping fees. If you would like your package sent back to you we will email an invoice with the shipping fee price. If by any chance you do not want your package sent back to you there will be a RESTOCK FEE of $5 USD deducted from your refund total. 


What if my jewelry is damaged upon arrival?

Please contact us with photo proof of the damage for investigation this must be completed within 5 days of the delivered date. After 5 days we are no longer liable for any damaged jewelry caused upon arrival. 


 What if I break my jewelry ?

If you happen to break your jewelry piece please email us with photo proof within 5 days of your delivered date , we will refund you deducting $5 USD RESTOCK FEE or we will send you a brand new piece but you must cover all shipping costs. 

What if my package is lost/stolen?

31kJewelry is not liable or responsible for any items lost by the carrier. if your package has been lost or stolen contact USPS immediately. If your package has been marked as delivered we will not issue any refunds. 



*All jewelry pieces labeled GOLD FILLED can be worn in water without tarnishing for 6-24 months. We are not liable for any jewelry pieces tarnishing after 6 months of the buying date. If by any chance your jewelry tarnishes before 6 months the product may be defective. If this happens please contact us and we will replace it for you for a small fee.

While our Jewelry pieces are made from non-tarnish materials we advise to keep your jewelry pieces away from any chemical substances and limit how many times you put it in water to maintain it's shine.